Careers
Thank you for thinking of a career at NEBDN! Live adverts are posted here, but we also have information about working with us as an Associate Examiner, Committee member, Subject Matter Expert or Trustee. Click here for more information.
Customer Support Officer
The Role
As our Customer Support Officer, you will act as the first point of contact for customers, providing outstanding end-to-end customer service to internal and external stakeholders. You will respond to enquiries, resolve issues, manage information, and support service delivery through effective use of our existing systems, contributing to ongoing service improvement and a consistently high-quality customer experience.
Key Responsibilities
We’re looking for someone customer-focused and approachable, with excellent verbal and written communication skills and strong attention to detail. You’ll have experience delivering excellent customer service, be confident using IT and office systems, and be comfortable managing a busy workload and prioritising multiple tasks while working within data protection and regulatory frameworks.
For more information, click the button below for a full job specification.
How to Apply
If you wish to be considered for the role, please submit your CV, no more than 2 A4 sides in a minimum of size 11 font and Cover Letter to Recruitment@nebdn.org.
Please note: This is a hybrid role, with any office-based work taking place at NEBDN’s head office in Preston.
Closing date: 29th September 2026
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