Where should I be doing my exam?
In a quiet and clear working environment where you are comfortable to take your examination without being disturbed – this can be at home or in the workplace, however you must use the same device that you used in your preparation session.
Do I need to do anything else in preparation for my exam?
No, providing you have downloaded the exam app, completed the tutorial and read and understood all guidance given.
Do I need to download the exam app again before the exam?
It is important that you use the same device for the exam that was used during the preparation session. The app will still be on your computer/laptop for the exam. You will only need to download the app once onto your device.
How do I get back into the app for the exam?
The app is automatically downloaded onto your desktop. It will remain there from your practice session. You will need to double click on the app icon which will look similar to the image below.
Once you have double clicked on the app it will automatically open the login page. Your login details can be found on the emails sent by email@example.com.
What time will the exam be?
Learner information packs have been sent to Providers with the timetable for your exam. If you are unaware of the start time please contact your Provider directly.
Do I need to make sure my laptop is plugged into a power source for the exam?
Yes, you will need to ensure your laptop is plugged into a power source so that it does not lose battery power during the exam.
Do I need to do the tutorial again?
You are not required to do the tutorial again. However, it will be available for you to revisit at any time up until 30 minutes before the exam start time.
My login details are not working, what should I do?
Please carefully read the email with your login details and try to re-type in the ID’s given. Please note that the exam ID, user ID and password are case sensitive. If the log in details do not work after several attempts, please contact the team on firstname.lastname@example.org.