Certificates & Badges

I have lost my badge. Can I order a new one?

Yes, you can. Please go to the Order Forms section of our website and select the relevant badge order form. There is a charge for this service.

I have lost my qualification certificate. How do I get a replacement?

Please go to the Order Forms section of our website and select the relevant badge order form. There is a charge for this service.

My badge has broken, can I get a free replacement?

It depends on the age of the badge. If your badge is faulty, we can replace it free of charge up to three months after the purchase date. After that there will be a charge. If your badge is faulty, please return it to us with a covering letter. If you need to purchase a new badge please see our Order Forms section for the relevant order form.

Can I buy a badge from NEBDN if my qualification is from elsewhere?

We can only issue NEBDN badges to candidates who have been awarded one of our qualifications.

Change of Personal Details

I have changed address, what should I do?

Please email info@nebdn.org or write to our postal address as soon as possible. Requests to change your personal details must be in writing.

I have recently got married/divorced, how can I change my details?

Please email info@nebdn.org or write to us at our postal address. We will need evidence of your name change, such as a copy of your marriage certificate.

I have changed my name since I received my certificate, can I get a certificate in my new name?

We can issue you with a new certificate in a different name, as long as you provide proof of the change e.g. deed of name change, marriage certificate and complete the replacement certificate form.

My name is spelt incorrectly on my certificate, can I have a new certificate?

Your certificate is issued in the name that you registered with. If your certificate does not match our records, we will re-issue a new certificate free of charge. However, if your name is spelt incorrectly on our records and it has not been corrected by you or your course provider, for example when you have received previous correspondence from us, there will be a charge to re-issue a new certificate, please refer to the Order Forms section for the fee. In this case, you should write to us at our postal address including the payment and proof of the correct spelling of your name, such as a copy of your passport, driving licence or some other form of identification.

Examinations

How many CPD hours can I get for my qualification?

Please contact your course provider. CPD certificates are not issued by NEBDN for any of our qualifications.

Where can I find details of exam fees?

You can find details of exam fees here.

Can I get my exam result over the phone?

We will write to you with your exam results. We are unable to provide this information by telephone due to issues around candidate identification and confidentiality.

What academic level is my qualification equivalent to?

NEBDN professional qualifications are not currently in the Qualifications Framework. However, as a broad guide:
NEBDN National Diploma in Dental Nursing – broadly equivalent to Level 3
NEBDN Certificate in Oral Health Education – broadly equivalent to Level 4
NEBDN Certificate in Orthodontic Dental Nursing – broadly equivalent to Level 5
NEBDN Certificate in Dental Radiography – broadly equivalent to Level 4
NEBDN Certificate in Dental Sedation Nursing – broadly equivalent to Level 4
NEBDN Certificate in Special Care Dental Nursing – broadly equivalent to Level 5
NEBDN Certificate in Dental Implant Nursing – broadly equivalent to Level 4

What date is my exam?

Go to the qualifications section and select the relevant qualification. You will find details under ‘Exam Schedule’.

When will I receive my exam result and certificate?

Go to the qualifications section and select the relevant qualification. You will find details under ‘Exam Schedule’.

I have failed my exam but there must be a mistake as I always perform well at work. Can I appeal my result?

Please refer to our Appeals Policy in the Policies & Forms section

Why have I not received my candidate notice?

Please contact your course provider. We send candidate notices directly to course providers for distribution to their candidates.

I have lost my candidate notice, can I still take my exam?

If you lose your candidate notice, please contact us. We can issue a replacement up to 4pm the day before your examination. There is a charge of £10 for replacement candidate notices. If you attend the examination centre without your candidate notice you will not be able to take your exam.

I do not have any photo ID, can I still take my exam?

All candidates must present an acceptable form of photo ID in order to register at their examination centre. If you do not have an acceptable form of photo ID you will not be able to take your exam.
NEBDN only accepts the following forms of valid photographic identification which must be in date:
– Passport
– Photographic driving licence (including provisional licence)
– Armed forces identity card
– Citizen card
– Workplace issued identity card
– SMART card
– Electoral identity card
– NUS (National Union of Students) photographic identity card
– University or College photographic identity cards
– Validate UK ID card PASS (Proof of Age Standards Scheme)
– ID card (i.e. Young Scot, OneID4U)
– Biometric Residence Permit or Residence Card

My candidate notice is in my married name but my photo ID is in my maiden name, can I still take my exam?

If there is time before your exam to obtain photo ID in your married name then do so. Otherwise, you must take a copy of your marriage certificate with you to the examination centre, along with your candidate notice and photo ID. If you cannot provide evidence of your name change at the examination centre, you will be unable to take your exam.

I am ill and cannot take my exam, what shall I do?

Please contact us at your earliest opportunity and we will advise you further

Am I allowed to take food or a drink into my examination?

It depends on the examination. As a general rule, candidates are allowed to take a bottle of water into written examinations. However, the regulations are different if you are taking your National Diploma OSCE or any post-registration practical/oral assessment as you are not allowed to take anything into the exam room. Should you have a medical condition which may require you to have food or drink available to you, please make an application for a Reasonable Adjustment (to your examination) at your earliest opportunity – refer to the Reasonable Adjustments policy under Policies & Forms

Can I have access to past examination papers?

Past examination papers are currently not available from NEBDN but your course provider should run mock exams and/or provide revision papers.

Can I transfer to the next examination?

Please contact us at your earliest opportunity and we will advise you further.

I have a specific learning difficulty, what support can I get for my examination?

Please refer to our Reasonable Adjustments Policy under the Policies & Forms section

Why have I not received my exam result?

Exam results are sent to candidates’ postal addresses by the published date. Course providers are issued with a list of their candidates’ results at the same time. If your exam result has not yet arrived, it’s likely to have been slightly delayed in the post. In the meantime, it may be worth contacting your course provider to ask if they can confirm your result. NEBDN is unable to provide you with your exam result via telephone or email.

Do I have to wear my clinical uniform for my examination?

It depends on the examination. You do not have to wear your clinical uniform for any of our written examinations. You are currently required to wear your clinical uniform for the following examinations:
National Diploma in Dental Nursing OSCE – you will be assessed on Professional Appearance as part of this exam. Please refer to Diploma Examination Guidance for the NEBDN candidate dress code.
Certificate in Dental Sedation Nursing – for the Practical/Oral part of the examination
Certificate in Oral Health Education – for the Oral part of the examination

General enquiries

Now that I have qualified, how do I register with the GDC?

In order to register with the General Dental Council (GDC), you must have successfully completed and passed a GDC recognised course, such as the NEBDN Diploma in Dental Nursing.

To apply for registration click here, or telephone the General Dental Council on 0845 222 4141

Record of Competence (RoC )Post-Registration

Can I order a Record of Competence?

You must be enrolled with an accredited course provider who will order the Record of Competence (RoC) on your behalf.

eRecord of Experience (eRoE) Diploma

Can I order an eRoE for the Diploma course?

You must be enrolled with an accredited course provider who will order the eRoE on your behalf.

When will I receive my login details for the eRoE?

Once we have received your registration form from your course provider, we will process your application within 28 days and you will receive an email containing your login details.

I am having problems completing my eRoE, what shall I do?

Please contact your course provider for support to complete your eRoE. The eRoE Student User Guide available on the online programme may also be of help. If you have a technical query, please refer this onto your course provider who will report the issue to us.

Can I create my own account for the eRoE?

Please wait until your course provider has applied for this on your behalf. You will receive an email containing your login details.

I have received my login email, when will my witness receive theirs?

If you are a candidate who has received their eRoE login email, you should now add your witness via your own eRoE account. This will then generate an email invitation for your witness to create their own account. Please refer to the user guide (available when you log onto your eRoE account).

Witness Training Programme

I am a going to act as a witness for a trainee dental nurse, what do I need to do?

To act as a witness for a trainee dental nurse completing their eRoE, you will need to first successfully complete the Witness Training Programme, which can be found here.

Course Provider

Is there a course provider in my area?

Please refer to our course provider search function

Becoming a Course Provider

NEBDN recognises the following teaching certificates:
Preparing to Teaching in the Lifelong Learning Sector Level 3 & 4 available – note the preferred one is Level 4
Certificate to Teach in the Lifelong Learning Sector
Diploma to Teach in the Lifelong Learning Sector
Award in Education Levels 3, 4 and 5
Postgraduate Certificate in Education

If you are the lead tutor you must ensure that the teaching programme you choose to undertake includes the following:
Producing a scheme of work
Producing lesson plans
Formatting assessment methods

If you are interested in becoming a course provider click here.